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Frequently Asked Questions

How long does it take to lease my property?

At UTR Property Management, we are committed to leasing your property in an expedited manner. Of course, the rental market varies depending on market conditions or condition of the property, however in recent years it has averaged less than 30 days! This is due to our aggressive marketing and advertising

How do you evaluate tenants?

As a property management company, we understand that placing the right tenant is the single most important step in the rental process.  Each applicant is run through a battery of checks and reports that include but are not limited to:

  • A detailed credit report with score
  • National criminal background check
  • Criminal background check
  • Public records searches including bankruptcy, liens, and evictions
  • Sex offender search
  • Interpol and terrorist watch list search
  • Rental history verification (if applicable)
  • Asset verification (if applicable)
  • And when possible, a face to face interview.

In addition to the normal financial qualifications, we always try to accommodate the housing needs of our residents to ensure their happiness. This will help to ensure that they will remain good residents and remain a tenant for a longer period of time.

How quickly do you process monthly rents?

We process rents as soon as they are collected and will wire or mail them to you by the 15th of each month.

How often are property inspections conducted?

We provide 4 inspections on an annual lease basis:

The inspection that is done prior to the residents moving in is known as the “move in” inspection.  This is where we conduct a detailed inspection documenting the current condition of your property on our move-in inspection form. We may also video tape the move in inspection for our records.

During the tenancy, we coordinate semi-annual inspections.  We provide a room by room inspection with video to show the condition of your home.

When the residents move out of your property we do another detailed inspection known as the “move out” inspection. The move out inspection is done to ensure that the residents returned the rental home back to us in the same condition as when they first rented it.  If damage is found, then we impose a claim on the Tenant’s security deposit.

What if I want to sell my property?

Yes, we can help you sell your home or connect you with a qualified agent. For information on how we can help you sell your property, please contact us.

How are rental collections handled?

Our collections policies are as follows:

All rents are due on the 1st of each month and considered late after the 4th of each month.

All residents who have not paid by the 4th of each month receive our first notice, a friendly phone reminder, placing them on notice.

Any remaining residents who have not remitted their rents by the 9th (or 8th, if the 9th is on a weekend) will be served on the 9th with the legal prerequisite paperwork to file an eviction against them, should they fail to remit the rents due.

Are you the cheapest company in town?

We charge a fair fee for exceptional service and our fees are extremely competitive.

Who handles problems late at night?

Our full-service business hours are from 9 am to 6pm. Outside of these hours we provide emergency service and repairs on a 24/7 basis.

Can you help me with evicting a tenant?

Yes, we have experience in all five Travis County precincts filing and representing owners in eviction cases.

Can you help me with Section 8?

Yes, we are experienced with all aspects of Section 8 housing. We understand what it takes to attract tenants to a Section 8 property, what is required to make the property Section 8 eligible and how to maximize our owner clients’ return on investment.

Can you help with luxury home and executive homes?

Yes, we specialize in real estate asset protection and full service property management customized to your needs. Our vendor network comprises a wide spectrum of service providers from economy scale to exclusive service providers for the most discerning owner.